Exchange and return
Exchange and return of women's clothing purchased on our website odyah.cz You can exchange or return any time within 14 days of purchase.
The main thing is that the goods have not been used, and their original packaging, appearance and consumer properties (labels, labels with the characteristics of the goods) have been preserved.
You have 14 days from the date of shipment to return or exchange goods purchased on the odyah.cz website
Contact us to inform us about the return. Call or text in Viber | Telegram about your interest to make a return.
Fill out the return form. You can find this form in the shipment. It is important to send it with the goods so that your return is not lost.
Pack the goods. Wrap the goods and keep the original packaging (labels, labels with the characteristics of the goods). If you happen to damage something while testing, please let us know. We will solve any of your questions.
Send the goods.
Choose an exchange. Order on the website with the comment "Exchange" or write to us and arrange an exchange.
Immediately after receiving the goods, we will send a new one.
Upon receipt, if the return product is in good condition, the money will be refunded within 30 working days.
The money is returned to the bank card.
Exchange and return of goods are at the expense of the client.
The company pays for the transport in the event of a manager's error or manufacturing defective goods (including replacement).
You can be sure that we will solve all your queries.